returns

Returns

We offer refunds on all full priced item(s) purchased online within 14 days of receipt of goods. If 14 days have passed since your purchase, unfortunately we can’t offer you a refund. We do not offer exchanges.

To complete your return, we require a receipt or proof of purchase. To be eligible for a return, your item(s) must be unused and in the same condition that you received it. It must also be in the original packaging & all tags attached. Please note any garments that appear to have been worn or washed, will be refused. The item(s) must be returned to our warehouse before the refund is made. When returning an item, you should consider using a trackable shipping service, as we are not liable for lost packages. 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, the original payment method will be funded in full for the value of the item(s) returned excluding shipping costs associated with the order. Please allow up to 3 business days for the funds to appear back into your account. 

We are unable to offer refunds on sale items, unless faulty.

How to organise a return

 Please email us at info@billiemae.com for a return number. Once your return request has been authorised we will contact you via email and supply you with a Returns Authorisation (RA) Number, the return address details and a returns form, which should be included inside your return package.